AirBear Heating & Cooling Privacy Policy and SMS Terms & Conditions Data Sharing We do not share your information with third parties except as necessary to provide our services or as required by law. Mobile opt-in information and SMS consent data are never shared with third parties for any purpose. Privacy Policy Contact Information If you have any questions or wish to contact us regarding your information or our SMS messages, please email us at [email protected] or call (970) 685-8573. ⸻ SECTION 1 // INTRODUCTION AND INFORMATION WE COLLECT AirBear Heating & Cooling (“AirBear,” “we,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website, communicate with us, or schedule services. We collect only the information needed to provide HVAC services, including your name, service and billing address, email address, phone number, property details, system details, appointment information, photos or videos used for diagnostics, and communication records such as calls, emails, and text messages. Our mailing address is: 2601 S Lemay Ave, Ste 7, PMB 436 Fort Collins, CO 80525 United States We do not store full payment card numbers. We retain invoices and receipts only as required by tax, accounting, or warranty obligations. ⸻ SECTION 2 // HOW WE USE AND PROTECT YOUR INFORMATION We use the information you provide only to operate our business and fulfill service requests. This includes: • Scheduling requested service • Sending appointment confirmations • Providing arrival updates • Sending job-related communications • Service recommendations • Estimates, invoices, and receipts • Customer support • Optional promotional or seasonal messages where legally permitted We may use email addresses in privacy-compliant “customer match” tools such as Google Ads Customer Match. These tools allow us to show or suppress AirBear advertising to existing customers using hashed, encrypted identifiers. We never allow these platforms to use your information for their own marketing. We never include mobile phone numbers in customer match tools. We do not sell or share your information with any third party for marketing purposes. We do not transfer mobile numbers or SMS registration data to any external organizations under any circumstances, even with consent. We maintain strict internal access controls to prevent unauthorized use of customer information. Trusted service providers (Grasshopper, Google Workspace, Google Ads, QuickBooks, Jobber) may process data only on our behalf and are prohibited from using your information for their own marketing. ⸻ SECTION 3 // SMS TEXT MESSAGING TERMS AND CONDITIONS (T&C) By opting in, you consent to receive service alerts, account notifications, customer care messages, and promotional messages from AirBear Heating & Cooling. You may receive up to 4 messages per month. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. AirBear Heating & Cooling uses text messaging at (970) 685-8573 and (970) 900-1155 for the following message types: 1. Service alerts // appointment confirmations, scheduling updates, arrival notices, job-related communications, follow-ups 2. Account notifications 3. Customer care messages // replies, support conversations, scheduling coordination 4. Promotional messages // seasonal reminders, special offers, announcements, important company updates How you can opt in: • Text START or SUBSCRIBE to (970) 685-8573 • Provide consent during scheduling • Submit your information through a form such as https://contact.airbearfoco.com How to opt out: • Reply STOP or CANCEL to any AirBear message After opting out, you will receive no further text messages except where required to complete an active service request. Help instructions: • Text HELP to (970) 685-8573 • Or email [email protected] Mobile information protection: We do not transfer, share, sell, or disclose your mobile number or SMS consent data to any third party for any reason, including marketing, research, data profiling, or advertising. Mobile information is used only by AirBear for service communications and optional promotional updates. ⸻ SECTION 4 // THIRD-PARTY TOOLS, DATA RETENTION, AND YOUR RIGHTS We use trusted third-party tools such as Grasshopper, Google Workspace, Google Ads, QuickBooks, and Jobber. These companies act only as service processors and may not use your information for their own marketing. They operate solely under our direction. Data retention: We retain service and communication records only as required for warranty, tax, safety, legal, or operational purposes. You may request deletion of your information unless retention is legally required. Your rights: You may request at any time: • A copy of your information • Correction of incorrect information • Deletion of non-required data • Opt-out of marketing emails or texts • Removal from email-based customer match audiences • Help or clarification regarding privacy or SMS messaging Contact Information: AirBear Heating & Cooling 2601 S Lemay Ave, Ste 7, PMB 436 Fort Collins, CO 80525 United States Email: [email protected] Phone/Text: (970) 685-8573 or (970) 900-1155 Website: https://airbearfoco.com